Terms & Conditions

Last updated: 18 October 2026

Welcome to Fragrina!

Thank you for choosing Fragrina Ltd. These Terms & Conditions explain the conditions under which we operate our website, accept orders, provide products, and arrange deliveries.

Please read these terms carefully before purchasing from our website. By placing an order, you agree to the terms applicable to your purchase. Nothing in these terms affects your statutory rights under UK consumer law.

1. About Fragrina

This website is owned and operated by Fragrina Ltd., a company registered in England and Wales.

  • Company Name: Fragrina Ltd.

  • Company Registration Number: 16068627

  • Registered Office & Return Address: Fragrina Ltd., 33 Kenilworth Road, Luton, LU1 1DQ, United Kingdom

  • Website: www.fragrina.co.uk

  • Email: fragrinaltd@gmail.com

  • Telephone: +44 7361 807923

  • Customer Support Hours: Monday–Friday, 10:00 am–6:00 pm (Excluding UK bank holidays)

For order enquiries, product information, deliveries, refunds, or complaints, please contact our customer support team.

2. Website Use

By accessing our website, you agree to use it lawfully and responsibly.

You must not:

  • Use our website for fraudulent, criminal, or unlawful activities.

  • Provide false or misleading information.

  • Attempt to gain unauthorised access to our website, accounts, or systems.

  • Introduce viruses, malware, or harmful software.

  • Interfere with the security or normal operation of our website.

  • Use our website in a way that infringes another person's rights.

We may take reasonable and proportionate steps to suspend or restrict access where necessary to prevent fraud, protect website security, or address serious misuse. Any such action will not affect existing contractual obligations or statutory consumer rights.

3. Product Information and Authenticity

Fragrina specialises in fragrances and related products. We are committed to supplying genuine products and do not knowingly sell counterfeit or replica fragrances.

We make reasonable efforts to ensure that product descriptions, photographs, sizes, prices, and other details displayed on our website are accurate.

Please note:

  • Product images are provided for illustration purposes.

  • Packaging and presentation may vary between genuine manufacturer batches.

  • Colours may appear slightly different depending on screen settings.

  • Fragrance preferences and personal scent experiences can vary.

  • Product availability may change.

Where a variation materially affects a product's description or characteristics, we will provide appropriate information before the customer is bound by the purchase.

All products supplied comply with applicable consumer protection requirements, including being of satisfactory quality, fit for their intended purpose, and as described under the Consumer Rights Act 2015.

4. Product Availability

All products are subject to availability. We make reasonable efforts to maintain accurate stock information; however, occasional stock discrepancies may occur.

If an item becomes unavailable after you place an order, we will contact you as soon as reasonably possible. Where we cannot supply the product, we will offer you the opportunity to agree to an appropriate alternative or receive a full refund for the unavailable item. We will not substitute a product without your express agreement.

Any refund owed for an unfulfilled order will be processed without undue delay.

5. Prices and Payment

All prices are displayed in British Pounds Sterling (£). Displayed prices include applicable taxes where required by law. Any VAT information will reflect Fragrina Ltd.’s actual VAT registration status.

Product prices may change from time to time, but price changes will not automatically affect an order that has already been accepted.

Available payment methods are shown at checkout. These may include credit cards, debit cards, and supported third-party payment or instalment services. Where applicable, third-party payment providers may have their own terms and eligibility requirements.

Before completing payment, customers will be shown the total amount payable, including applicable product prices, taxes, and delivery charges. We will not impose additional compulsory postage, handling, or administration charges after an order has been placed without the customer's express agreement.

If a genuine pricing error is discovered, we will contact the affected customer before proceeding. We will not increase the agreed price unilaterally.

6. Placing an Order and Contract Formation

To place an order through our website:

  1. Select your products and add them to your basket.

  2. Review the product details, quantities, and prices.

  3. Provide accurate billing and delivery information.

  4. Choose an available delivery option.

  5. Review the total order cost, including delivery charges.

  6. Complete payment using an accepted method.

After an order is submitted, you will receive an automated acknowledgement email confirming receipt of your order. An order acknowledgement email does not constitute legal acceptance of your order.

A legally binding sales contract between Fragrina Ltd. and the customer is formed only when we confirm acceptance of your order, normally through a Dispatch Confirmation email.

We reserve the right to decline an order prior to dispatch for legitimate reasons, including stock unavailability, payment failure, suspected fraud, or an obvious pricing error. If payment has already been collected and we cannot accept the order, we will refund the full amount paid without undue delay.

7. Delivery and Shipping Charges

Fragrina Ltd. currently delivers within the United Kingdom only. We do not offer international shipping.

Standard Delivery Options:

  • Free UK Standard Delivery: 2–4 working days (Free on orders over £60)

  • Tracked 48: 2–3 working days (£3.39)

  • Tracked 24: 1–2 working days (£4.25)

Delivery times are estimates from the date of dispatch. We aim to dispatch orders within 1–2 working days. Orders placed before 11:00 am, Monday to Friday, are usually dispatched on the same working day, subject to payment confirmation and stock availability. Orders placed after the cut-off time, on weekends, or on UK bank holidays will normally be processed on the next working day.

Shipping Cost Transparency: All compulsory shipping charges will be clearly disclosed before checkout completion. The delivery charge selected and agreed at checkout forms part of the contract.

Unless a different period is specifically agreed, goods will be delivered without undue delay and within a maximum of 30 days after the sales contract is formed, in accordance with the Consumer Rights Act 2015.

Risk of loss or damage to the goods remains with Fragrina Ltd. until the goods are physically delivered to you or a designated third party (other than the carrier).

8. Statutory Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), you have the statutory right to cancel your purchase within 14 days of receiving your order, without giving a reason.

  • Cancellation Window: The cancellation period expires 14 days from the day on which you (or a third party designated by you) take physical possession of the goods.

  • Notification: You must notify us of your decision to cancel before the 14 days expire by contacting us via email (fragrinaltd@gmail.com), phone (+44 7361 807923), or post (Fragrina Ltd., 33 Kenilworth Road, Luton, LU1 1DQ).

Hygiene Seals and Excluded Products

In accordance with Regulation 28(1)(3)(a) of the Consumer Contracts Regulations 2013, the right to cancel does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery.

  • Unopened & Sealed Items: Change-of-mind returns are accepted only if the fragrance box remains in its original, unopened condition with the outer protective cellophane wrapping and tamper-evident seals fully intact.

  • Unsealed, Opened, or Sprayed Perfumes: Once a perfume box is unsealed, opened, or sprayed, it cannot be returned for a change-of-mind refund or exchange. We cannot accept returns based on personal dislike of a scent once the bottle has been opened or sprayed.

  • Discovery Sets & Samples: Individual sample vials or discovery sets that are supplied without outer cellophane wrap or sealed packaging are non-returnable unless faulty.

Note: These hygiene restrictions do not affect your legal rights if a product is faulty, damaged, or misdescribed.

9. Returns & Refunds Process

  • Returning Items: Following cancellation notification, you must send back the goods without undue delay and no later than 14 days from the day you notify us.

  • Return Carriage: For change-of-mind returns, the customer is responsible for the direct cost of return shipping. Returned items remain your responsibility until received at our address; we strongly recommend using an insured, tracked delivery service.

  • Return Address:
    Fragrina Ltd. (Returns Dept.)
    33 Kenilworth Road
    Luton, LU1 1DQ
    United Kingdom

  • Refund Scope: For valid statutory cancellations of sealed items, we will refund the product price plus our standard outbound delivery charge. Any express or premium delivery options selected above standard delivery are non-refundable.

  • Diminished Value: If returned items show evidence of handling beyond what is necessary to establish the nature and characteristics of the goods (e.g., torn foil, damaged boxes, or broken hygiene seals), we reserve the right to deduct an amount reflecting the diminished value of the goods.

  • Processing Time: Refunds will be issued without undue delay and no later than 14 days after receiving the returned goods or receiving verifiable proof of return postage. Refunds are issued to the original payment method.

10. Faulty, Damaged, or Incorrect Products

Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose, and as described.

If you receive a faulty, damaged, or incorrect item:

  1. Contact us promptly at fragrinaltd@gmail.com with your order number and details of the issue.

  2. To assist us in processing replacements or courier claims quickly, we kindly request photographs or video showing the fault, damage, or leaking bottle. Providing photos is requested to assist investigation and does not restrict your statutory rights.

Your Statutory Remedies under the Consumer Rights Act 2015:

  • Within 30 Days (Short-Term Right to Reject): If your product is confirmed faulty, leaking, or damaged upon delivery, you are entitled to an immediate full refund or replacement.

  • Between 30 Days and 6 Months: If a product develops a manufacturing defect after 30 days, you are entitled to a repair or replacement. If a repair or replacement is unavailable or unsuccessful, you may be entitled to a full or partial refund.

  • Return Shipping for Faults: Where an item is confirmed faulty, damaged, or misdescribed, Fragrina Ltd. will arrange or reimburse reasonable return shipping costs.

11. Promotions and Discount Codes

From time to time, Fragrina Ltd. may offer promotional discount codes or special offers. Unless expressly stated otherwise:

  • Discount codes apply only to eligible products and orders.

  • Offers have stated expiry dates and cannot normally be combined with other promotions.

  • Discount codes cannot be redeemed for cash.

  • We reserve the right to correct genuine promotional errors prospectively.

  • Discounted items remain fully protected by statutory consumer rights.

12. Product Safety and Responsible Use

Fragrances contain alcohol and aromatic compounds that may cause irritation or sensitivity in some individuals. Customers should:

  • Read packaging ingredient lists and safety warnings prior to use.

  • Apply fragrances for external use only, avoiding contact with eyes, broken skin, or sensitive areas.

  • Store bottles in a cool, dry place away from direct heat, naked flames, or direct sunlight.

  • Keep products out of reach of children and pets.

Discontinue use if irritation occurs. These guidelines do not exclude or restrict Fragrina Ltd.’s statutory liability for defective products under UK safety laws.

13. Privacy and Data Protection

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant provisions under the Data (Use and Access) Act 2025.

Personal data is collected and processed for order processing, payment handling, delivery fulfillment, fraud prevention, and customer support. For full details regarding your privacy rights, data retention, and third-party processing, please review our Privacy Policy at [https://fragrina.co.uk/pages/privacy-policy](https://fragrina.co.uk/pages/privacy-policy).

14. Intellectual Property

All original content, branding, photography, graphics, and text on this website created by or licensed to Fragrina Ltd. are protected by intellectual property laws. Third-party brand names, trademarks, and imagery remain the property of their respective owners. Website material may not be reproduced or commercially exploited without prior written authorization.

15. Liability and Exclusions

Fragrina Ltd. is responsible for foreseeable loss or damage caused by our breach of contract or failure to exercise reasonable care and skill. Loss or damage is foreseeable if it is an obvious consequence of our breach or was contemplated at the time of contract formation.

Nothing in these Terms & Conditions shall exclude or limit our liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Any breach of statutory rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.

  • Any other liability that cannot lawfully be limited or excluded under UK law.

16. Complaints and Disputes

We strive to resolve all concerns quickly and fairly. If you have a complaint regarding an order or service, please contact us:

  • Email: fragrinaltd@gmail.com

  • Telephone: +44 7361 807923

  • Post: Fragrina Ltd., 33 Kenilworth Road, Luton, LU1 1DQ, UK

We aim to acknowledge complaints within 3 working days and provide updates throughout our investigation.

17. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Consumers residing in Scotland or Northern Ireland retain all statutory protections available under their local jurisdiction and may bring legal proceedings in their local courts.