At Fragrina, we make every effort to ensure you receive the correct product. However, if an error occurs, we are here to help. To initiate a return, please contact us at +44 7361 807923 or via email at fragrinaltd@gmail.com. Be sure to provide the following details:

• Name
• Email Address
• Order Number
• Product Code
• Reason for Return

You can request a refund, exchange, or replacement. Refunds, exchanges, or replacements will be processed upon receipt of the returned item. We recommend keeping a proof of postage receipt when sending your return.

• You have the right to return within 14 days of delivery.
• We offer a 14-day money-back guarantee, with refunds accepted only if the product is still sealed.

Note: Items must be returned in their original packaging, unopened, and in resalable condition. We offer full refunds and exchanges for sealed items returned within 14 days of purchase. Please note that exceptions apply to custom-filled bottles and promotional items, which are non-refundable.

For returns, please send your items via Royal Mail (1st or 2nd class) to:

Fragrina Ltd.
38 Inkerman Street
Luton, LU1 1JB
United Kingdom.

Note: Refunds will always be processed using the original payment method.

Submit a Complaint:

At Fragrina Ltd, we value your feedback and are here to address any concerns. If you have a complaint, you can reach out to us via email at fragrinaltd@gmail.com or call us directly at +44 7361 807923. Our team is dedicated to resolving your issue promptly and ensuring your satisfaction.

Payment Refunds:

If you return goods, refunds will be issued via the same payment method used for the original purchase. The refund amount will reflect the price paid at the time of order. Refunds are processed only after the returned item is received.

Proof of Purchase:

Upon dispatch of your order, you will receive proof of purchase via email. This proof is essential for processing returns, so please ensure you have it when contacting us.

Money-Back Guarantee:

We are confident in the quality of our products and offer a 14-day Money-Back Guarantee. If you are not satisfied, you may return the item for a refund, provided that the product is still sealed. Return shipping costs will be the responsibility of the buyer. We recommend ordering a sample, if available, to help you choose the right fragrance before opening the main product.

Thank you for choosing Fragrina. If you have any questions, please don’t hesitate to reach out!